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Tiles — Support

Real-time Hong Kong mahjong for iPhone and iPad.

Contact us

For any question, bug, or feedback, email tilesmahjong@gmail.com. We read everything.

Common questions

Do coins cost real money?

Coins can be bought, but they never have to be: every account gets a free coin refill daily. Coins have no cash value and can never be cashed out — tables play for pride, not money.

A purchase didn't arrive

Open Settings → Restore Purchases inside the app. If the balance still looks wrong, email us with the approximate time of purchase and we'll make it right.

How do I cancel Tiles Jade?

Subscriptions are managed by Apple: Settings → Manage subscription in the app, or the Subscriptions section of your device's App Store settings. Cancelling keeps Jade active until the end of the paid period.

Someone at my table behaved badly

Long-press their seat at the table (or tap ⋯ next to their name in a friend-room lobby) to block or report them. Blocked players are never matched with you again.

I lost connection mid-game

Rejoin within a minute and your seat is waiting. In matched games an AI holds your seat in the meantime; in friend rooms the table pauses for you.

How do I delete my account?

Settings → Delete account inside the app. Deletion is immediate, complete, and cannot be undone.

Privacy

Our privacy policy lives here.

Tiles is made by Inkstone Labs LLC.
© 2026 Inkstone Labs LLC